• One-on-One Coaching for the Assistant
• Team Coaching for the Administrative Team
• Group Workshops for the Administrative Team

We first meet with you, the executive, to assess your needs and challenges, and how you feel your assistant is currently performing. We determine your assistant's strengths as well as areas where improvements can be made. And, we determine what you, as the executive, want to see as the desired outcome.

Then, in a collaborative partnership, the executive, the assistant and the coach create a customized strategic plan designed to guide the assistant in making whatever changes are most needed, as well as teaching the assistant how to better leverage existing strengths and skills.

Coaching is delivered through weekly meetings with the assistant, in person or by phone, complemented by e-mail support or brief between-meeting phone calls as needed.

Periodic follow-up meetings with the executive will be scheduled to evaluate, from the executive's point of view, the progress and improvements being made by the assistant.

Results typically experienced as a result of One-on-One Coaching:

• assistant feels more confident, and therefore performs better, on the job;
• assistant is able to work more independently and effectively with people at all levels of the organization;
• assistant develops or strengthens higher-level business skills, such as negotiation skills, assuming more responsibility, and learning to better anticipate the executive's needs;
• assistant feels increased job satisfaction and is far less likely to seek employment elsewhere (a real cost benefit to the organization);
• executive is able to free up valuable time and energy when the assistant assumes a more proactive role and takes on more responsibility; and
• both the executive and the assistant are more satisfied with their working relationship and the general work environment that is created through a stronger working partnership.

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Team Coaching, in both corporate and small business settings, provides your administrative team with focused group coaching sessions designed to help the team work more effectively with the leadership team, and to work more cohesively as a group.

As with One-on-One Coaching, we first meet with the team's executive leader to assess the team's current performance as well as the desired future outcomes and changes in performance. Together, we will determine the best overall approach to supporting the team in achieving the desired results (through Team Coaching alone, or a Group Workshop combined with a period of short-term Team Coaching afterward to further reinforce and implement skills learned during the workshop).

Results typically experienced as a result of Team Coaching:

• develop customized strategies and processes for organization effectiveness;
• develop a system for clear lines of communication;
• analyze administrative strengths and obstacles;
• design creative retention measures for administrative staff;
• combine leadership to create a highly focused and productive team;
• increase productivity in a complex environment; and
• ensure administrative staff will understand roles and accountabilities.

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To help your administrative team become more aware of the importance of how they are interacting and performing in the workplace, and to provide the foundation for lasting change, we offer a variety of group workshops that can be customized to suit the needs of your organization.

Workshops can be delivered as a stand-alone service; or, may be combined with a period of short-term Team Coaching following the workshop, to provide additional guidance for the team as they work to implement the changes and skills they learned during the workshop. We can customize the content or length of any of our programs according to your needs.

Workshop topics include:

• Establishing Credibility with a Great First Impression
• Project, Time and Organizational Management Skills for Administrative Professionals
• How to Create a Continuous Improvement Attitude That Will Put You in the Winner's Circle
• Successful Strategies for Administrative Professionals

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• Our Mission and Purpose
• Belinda Heiden Scott, President of Creating Executive Success
• The Benefits to You and Your Organization
• What Our Clients Say